Investor overview · October 2026
Know which loans are still inside the clawback window before the bank calls your client first
Trailclock is a product in development for Independent Mortgage Broker Businesses.
The problem
Independent Mortgage Broker Businesses
For mortgage brokers whose upfront commission can be clawed back for up to two years — and who usually only find out a client has refinanced or discharged after it's already happened.
- Brokers can have their income at threat for up to two years after settlement if a client refinances or discharges.
- Clients make decisions without consulting their broker, and banks increasingly approach them directly with internal refinance offers to cut the broker out of the picture.
- By the time a broker finds out a loan is gone, both the commission and the chance to retain the client have already gone with it.
In their own words
Real quotes from the people who have this problem
I felt as though I was working for free
clients make decisions without our consultation
The banks are contacting the clients directly and offering them internal refinances to take the broker out of the picture.
The evidence
Researched before anything is built
How it scores
Based on 9 direct quotes from 4 independent public sites, each recorded with its source. Scores are 1–5, rated from that evidence.
Why now
What’s changed
- 01
The broker population grew 9.1% in 2025, from 22,105 to 24,116 — more brokers with a loan book exposed to clawbacks. MFAA broking report 2026 ↗
- 02
Brokers now write a record share of Australian home loans, so more of every bank's book is broker-written — and a target for direct refinance offers. The Adviser ↗
- 03
Brokers report banks contacting their clients directly with internal refinance offers, cutting the broker out of the picture. The Adviser ↗
Median clawbacks per broker rose 16.5% in a year
Median reported gross clawbacks per broker, from five aggregator groups. MFAA report via The Adviser ↗
The product
Trailclock
Trailclock is a clawback and rate-review calendar built from the client list you already have. Export your settlement dates and lenders from whatever CRM you use, and Trailclock flags every loan approaching a fixed-rate expiry or its 12/24-month clawback anniversary — putting a same-day call task on your list so you reach the client before the bank's retention team or another broker does.
- 01
Export your client list — name, settlement date, lender — from whatever CRM you already use, in one file.
- 02
Trailclock flags every loan approaching its fixed-rate expiry or the 12/24-month clawback anniversary.
- 03
A same-day call task lands on your list so you reach the client first, before the bank's retention team does.
Market size
TAM, SAM and SOM
- TAMTotal market
- A$8.4M a yearAll 24,116 Australian mortgage brokers × A$348 a year. MFAA broking report 2026 ↗
- SAMServiceable market
- A$6.9M a yearAbout 19,800 brokers outside the one aggregator network that already bundles a retention tool (about 4,300 brokers). ASX half-year report, Feb 2026 ↗
- SOMObtainable in 3 years
- A$140K a year2% of the serviceable market — about 400 brokers — within three years.
Sizes assume the working price of A$29 per broker per month (A$348 a year), which isn't validated yet, and count individual brokers rather than businesses. The 2% share is an assumption, not a forecast.
Competition
What they use today, and where it falls short
| Today’s option | Prompts a call before the risky dates | No client bank-data consent | Any aggregator, any state | No manual date-keeping |
|---|---|---|---|---|
| Open-banking retention appsEvery client has to grant bank-data consent first; one is only available inside a single aggregator network. Around A$79 per broker per month. | Yes | No | Partly | Yes |
| Land-title discharge alertsFires after the discharge is lodged, when the client has already gone, and covers one state. | No | Yes | No | Yes |
| Outsourced back-office servicesBuilt to get loans written, not to keep them on the book. | No | Yes | Yes | No |
| CRM reminders and spreadsheetsRelies on someone setting, and acting on, every date for every client by hand. | Partly | Yes | Yes | No |
| TTrailclockworks from the client list a broker already has — no client consent, any aggregator, any state — and puts a call on the list before the clawback anniversary, not after the loan has gone. | Yes | Yes | Yes | Yes |
Business model
A flat monthly subscription per broker
Priced well under the open-banking tools so a broker can try it without having to prove the return first.
A year of Trailclock costs about 3% of a typical broker's yearly clawbacks
Trailclock won't stop every clawback; the comparison shows how little it has to save to pay for itself. MFAA report via The Adviser ↗
Go to market
How we reach them
- NowThe founding-access page is live, with a Google search ad campaign built around clawback and client-retention searches.
- NextBroker trade press and online broker communities, where clawbacks are already a running complaint.
- LaterAggregator and broker-group partnerships, offering it to whole networks at once.
Where we are
Validating demand before building
- Problem researchReal complaints collected from public sources and scored
- Demand test · nowFounding-member applications open at trailclock.thinksimple.app, with a targeted search ad campaign built for it
- BuildOnly if the demand test shows people will sign up
Signup numbers will be shared here once there are enough to mean something.
Get in touch
Interested in backing Trailclock?
We’re happy to talk through the research, the demand test and the plan.
For information only. This is not an offer of securities or financial advice. Trailclock is in development; nothing described here is available yet. Market figures and charts are estimates built from the sources shown.